TRENCH COAT
Shipping to Australia?
If you spend over $120, delivery is free!
- Purchases under $120 will attract a $12.95 flat fee.
- Your parcel will be dispatched in 5-7 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods.
- Your order will be delivered by Australia Post.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer easy returns, see our Returns Policy
Shipping to New Zealand?
We offer $15 AUD flat rate shipping to New Zealand
- Your parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods.
- Your order will be delivered by Seko trackable service.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer free delivery for return orders, see our Returns Policy
- Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.
Third Party Partners/Sister Brand products
- Purchases will be shipped separately. If you have a mix of Third Party Partners/Sister Brand products and Rockmans items, you will receive two or more parcels (at no extra charge).
- Purchases are excluded from click & collect.
For more information, please visit our Rockmans Third Party Terms & Conditions
Delivery Options
Standard Delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Rockmans cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).
For details on returns options for sister brand products, please visit our Rockmans Third Party Terms & Conditions
Online Returns Australia
If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear.
Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form.
Free Store Exchange
Looking to exchange your item? Simply head into any of our Rockmans stores for a free exchange of your items within 30 days of placing your order. *Applies to Rockmans Product only. This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for change of mind on all Final Sale Items or Third Party Seller Items Find my local store
ParcelPoint
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 20 business days once we have received your return.Book my return
SEKO
Print your pre-addressed label and lodge your return. Trackable shipping methods are recommended for your peace of mind.Print my label
Final Sale Items
All Final Sale items are non-refundable for change of mind, instore or online. Please contact us by emailing our customer care team if you have any further questions.
Sister Brand Returns
Items purchased from Millers, W.lane Autograph, Rivers, Crossroads, Beme, Katies & Noni B cannot be returned to a Rockmans store. They must be returned using our online returns process.
For details on returns options for sister brand products, please visit our